Exchange window
You may request an exchange within 24 hours of delivery. Requests made after this period cannot be accepted except where the item is defective.
Condition of exchanged items
- Unworn, unwashed and free of perfume, makeup or stains.
- All original tags and packaging attached.
- Proof of purchase (order number or receipt email).
How to request an exchange
Email billzcece@gmail.com or call +234 905 941 4903 with your order number, the item you have, and the size or colour you would like instead. We will confirm availability and the return address within 24 hours.
Exchanges and availability
Size or colour exchanges are subject to availability. If the piece you want is sold out, we will help you choose an alternative.
Faulty or wrong items
If your parcel arrives damaged, faulty or containing the wrong item, contact us within 24 hours with photographs. We fix and replace the item in full.
Cancelled orders
Orders cancelled before dispatch are released in full, and the stock is returned to inventory automatically.